Friday, December 19, 2008
Oh, Christmas Travels...
I've had an interesting morning/early afternoon. I woke up this morning, made my coffee, put a little breakfast together, and sat down to enjoy those, while checking e-mail, news, etc... I opened an e-mail from expedia -- a confirmation of my travels back to Virginia for Christmas. I glanced over it, and to my horror, saw that my flight returning back to Colorado Springs was not booked for December 27, as I had planned, but instead was booked for June 27, 2009. AH! Nothing like finding out your booked for the wrong travel day, during the busiest travel time of the year, 3 days before you're supposed to be leaving. So, I immediately called expedia to try to sort it out. I fully expected that it would be an expensive fix. Sure enough -- after sitting on hold for 30 minutes, I finally talked with someone who said it would be an additional $1000 to fix it, as I would have to pay a fee, and would have to pay the difference between the ticket costs. Yikes. I was given another option of taking a credit to book with American Airlines, through expedia, in the amount of the ticket, and just canceling my current reservation. That sounded like a better deal, because I could rebook using that credit, for a different time, flying into an airport that is cheaper, and pay a much much smaller difference (about $700 cheaper, in fact). As I type this, I'm sitting on hold, again, with expedia. This phone call has already lasted over an hour, most of which has been spent on hold. The last I spoke with the lady who has been helping me, she warned me that this would be a long time on hold, as she had tech folks coming up to assist her with an "error" with her computer. I thought I'd use the time on hold to be productive. So, at one point, I had two phones to my ear (one to each ear, really) -- one with a local restaurant, making reservations for myself and some friends for this evening, and the other, of course, with expedia. And, of course, I got put on hold with the restaurant, as well. So, I stood there for about 5 minutes, listening to two terrible "on-hold" songs at the same time, and I just had to laugh at the way this day is going, and the fact that I was on two calls at once, was talking to no one. One had terrible italian music playing, and the other had terrible elevator-type music playing. Ah, the lovely sounds of a stressful morning. :-) Merry Christmas to me! I'll just keep trying to find the humor in it. ha.
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